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• Platforms • Keysets • Applications • Headsets • Other Products •
Samsung OfficeServ Operator
Complete Call Control
OfficeServ Operator is fully integrated with your
voice and data infrastructure to maximize the responsiveness of a customer’s
first point of contact with your organization. With the convenient keyboard
operation, and with the simplicity of configuration utilizing system
information, external or internal incoming calls can be more effectively
managed to their final destination using variety of features including:
 | Busy Lamp Field Indication |
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| Separated Views for incoming, holding, active calls |
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| Call Manipulation by Drag & Drop |
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| DID based Service, Block/Urgent CIDs - Contact Information |
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Samsung OfficeServ Call
Computer Telephony at its Finest
OfficeServ Call provides customer information service
such as caller ID, company name, address, trade information and the various
advanced services on the LCD screen of the keyset or the PC monitor.
| Caller ID and Caller’s details, Call control services |
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| Maintain multiple phone books, Share phonebooks |
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| Drag & Drop Call Control with BLFs |
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| Station Set Up Services, Scheduler services |
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| Call log Services (Maintain records of all calls) |
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Samsung OfficeServ Easyset
Web Enabled Management Tool
OfficeServ EasySet provides Easy Operation Service by
setting key set from user’s own PC. Frequently used functions of MMC are
serviced by web server
| Station Lock, Change Password |
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| Call Forward, Station Name |
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| Speed Dial, Date Display |
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| Alarm Reminder, Programmed Message |
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| Send Message, Call Account |
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Samsung OfficeServ Softphone
VoIP for the Mobile Professional
The OfficeServ Softphone is a software type IP phone
that operates by inter-working with the OfficeServ system based on a PC and
a PDA. With a USB headset or handset, the OfficeServ Softphone provides
virtually identical functionality as existing Samsung Digital phone and IP
phone. To help working efficiency to be improved, OfficeServ Softphone
enables your staffs to make, receive and release the call simultaneously
while working.
| Easy installation, Usage, Back-up |
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| Call Pickup |
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| Speed Dialing |
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| Automatic Redialing (PC Version) |
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| Call Holding (PC Version) |
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| Conferencing |
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| Call Forwarding |
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| Do Not Disturb (DND) |
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| Integral Paging (PC Version) |
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| Boss / Secretary (PC Version) |
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| Caller ID Check |
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| Phone Book |
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| Making a call through Drag & Drop (PC Version) |
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| Connecting with Outlook DB |
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Samsung OfficeServ Dataview
Call Center Monitoring and
Reporting Package
OfficeServ DataView is a call center monitoring and
historical reporting package as well as a comprehensive traffic reporting
and analysis tool for OfficeServ system management. DataView provides
statistical reports, real time monitoring information on system usage,
web-based user interface and periodic reports on the call traffic of
OfficeServ system.
OfficeServ DataView is connected to the OfficeServ system by OfficeServ Link
and consists of server components and web-based application. Users can open
Web page of OfficeServ DataView on any PC which is connected to the network.
| Data stored in a MS Access software database or SQL server |
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| Web-based client specifically designed for Internet Explorer
software |
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| 47 statistical reports track trunk, station, VM, and AA, as well
as ACD/UCD and operator group statistics |
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| 18 live monitors track trunk, station, UCD, operator and VM/AA
activity |
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| Report scheduling for daily, weekly or monthly statistics |
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| Up to 18 reports can be generated for each interval |
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| Wallboard |
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| Multiple Monitoring Windows |
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| Making a call through Drag & Drop (PC Version) |
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| Connecting with Outlook DB |
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